Frequently Asked Questions

After signing up and logging in, click "Create New Tree" from your dashboard. You'll start by adding yourself, then you can add parents, siblings, children, and other relatives. Our intuitive interface makes it easy to build your family tree step by step.

Yes! Our Basic plan is completely free and includes up to 50 family members, basic tree features, and the ability to add photos and stories. You can upgrade to Plus or Premium plans for unlimited members and advanced features.

Yes! Family Tree Global supports GEDCOM file imports, which is the standard format used by most genealogy software. Simply export your data as a GEDCOM file from your current software and import it into Family Tree Global. This feature is available on Plus and Premium plans.

Go to your tree and click "Manage Collaborators." Enter the email addresses of family members you want to invite. They'll receive an invitation email and can create an account or login to access the tree. You can assign different permission levels (view-only, editor, or admin).

Absolutely! Each family member's profile supports multiple photos, documents, and stories. You can upload birth certificates, marriage records, obituaries, and personal photos. Premium plan users get unlimited storage for media files.

Plus and Premium plan subscribers can export their entire family tree as a GEDCOM file at any time. This ensures your data is portable and can be used with other genealogy software if needed. Go to Tree Settings and click "Export GEDCOM."

Yes! We take security very seriously. All data is encrypted both in transit (SSL/TLS) and at rest. Your family trees are private by default - only people you explicitly invite can view them. We never share or sell your personal data. See our Privacy Policy and GDPR Compliance pages for more details.

Yes, you have full control over privacy settings. You can choose to keep your tree completely private, share it with specific people via invitations, or make it publicly searchable. You can also set privacy levels for individual family members (for example, keeping living relatives private while making deceased ancestors public).

Yes! You can cancel your subscription at any time from your account settings. Your access to premium features will continue until the end of your current billing period. We also offer a 30-day money-back guarantee for new subscribers. See our Refund Policy for details.

Your data remains safe and accessible. If you cancel a paid plan, you'll be downgraded to the free Basic plan. Your tree will be preserved, but you may need to remove members if you exceed the 50-member limit for the Basic plan. You can always export your data before canceling.

Yes! Annual subscriptions save you approximately 20% compared to monthly billing. You pay for 10 months and get 12 months of access. Annual billing is available for both Plus ($8.33/month billed annually) and Premium ($16.67/month billed annually) plans.

You can reach our support team at [email protected]. We typically respond within 24 hours on business days. Premium plan subscribers receive priority support with faster response times. You can also visit our Help Center for guides, tutorials, and troubleshooting articles.

Family Tree Global works best on modern browsers including Chrome, Firefox, Safari, and Edge (latest 2 versions). We also have mobile apps for iOS and Android. While older browsers may work, we recommend keeping your browser updated for the best experience and security.