Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password
• Family Tree Data: Names, dates, relationships, photos, and documents you upload
• Payment Information: Billing details processed securely through our payment processors
• Communications: Messages you send to support or other users

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system
• Cookies: See our Cookie Policy for details

2. How We Use Your Information

We use your information to:

• Provide and maintain our family tree building services
• Process your payments and manage your subscription
• Send you important updates about your account and our services
• Respond to your support requests and inquiries
• Improve our platform and develop new features
• Protect against fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• With Your Consent: When you explicitly agree to share information
• Collaboration Features: Information you choose to share with collaborators on your family trees
• Service Providers: Third-party services that help us operate (payment processors, email services, hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers with physical and digital protections

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your family tree data in GEDCOM format
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected]

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal information within 30 days, except where we must retain it for legal purposes.

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]

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